"If a business is trying to save money, buying their own expensive auto attendant or PBX is not the answer. Instant Answering Service can provide an affordable automated attendant for a fraction of the cost of buying your own."
The Auto attendant (or Automated Attendant) is a tool that many answering services utilize to help handle the calls that may come in at any given time through out the day. Instant Answering Service offers many varieties of Auto Attendant and Front End Automation to help aid the ideal call center service. While in most cases we advise a front end solution that utilizes primarily live operator answering service and live operator call center service, we recognize the need for some companies to utilize automation.
At Instant Answering Service we utilize automation for inbound as well as outbound projects. On the cutting edge of IVR research and development, Instant Answering Service has some of the most unique and innovative methods of inbound and outbound call center services and answering services. We understand that many customers do not like auto attendants and front end automation, so we are deliberate in our methods to keep your customer satisfied.
Many auto attendants are not programmed properly. This may lead to frustration as the caller is in an eternal loop, which is often defined as voicemail hell. At Instant Answering Service we analyze and advise what is the most optimal methods to keep the front end automation as a friendly experience. We also make it easy and painless for any caller who reaches your auto attendant or automated attendant to reach a live operator if necessary.
Front end automation and auto attendants are often used as a cost cutting measure, however, the cost effectiveness may not be optimal. A live operator answering service solution may be the answer for your business. We can analyze your needs and suggest the best method for your call center applications.
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Why Instant Answering?
There are many reasons why businesses choose Instant Answering Service as their contact center solution. → learn more