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Your Area Code and Identity – How Important is a Phone Number?

On May 6, 2013 · Leave a Comment

Although it might sound kind of odd (and a bit ridiculous in some cases), the fact is that people often do ascribe meaning to having a particular area code. For example, professional basketball player LeBron James has 330, the area code of his home town of Akron, Ohio tattooed on his arm. [...]

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Top 4 People Who Have Had Their Phones Tapped

On March 29, 2013 · Leave a Comment

The topic of warrantless wiretaps has been in the news a lot lately, with some government officials even conceding that surveillance agencies have acted in ways that were “unreasonable under the Fourth Amendment” at least once, “[circumventing] the spirit of the law”.

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Satellite Phone Information – A Basic Overview

On March 19, 2013 · Leave a Comment

A satellite phone (often referred to as a “sat phone”) is similar to a cell phone in that it is 100% mobile. However, sat phones connect to orbiting satellites instead of (or in addition to) cell towers.

Because these phones connect with the satellite constellations, some are able to function worldwide – providing almost continuous [...]

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Remember 10-10-321, the Long Distance Phone Service?

On March 12, 2013 · Leave a Comment

Even as technology has given us all sorts of new options and changed the way we interact greatly, telephones remain one of most important means of communication. The costs and ways we use phones, however, has certainly changed – especially when it comes to long-distance calls.

In the 1990’s, 10-10-321 was arguably the best known [...]

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Some Creative Uses for an Answering Service

On March 6, 2013 · Leave a Comment

When people think of an answering service, what they usually have in mind is a company that handles after-hours calls for doctors, lawyers, real estate agents, and so forth; essentially taking down messages and setting appointments for them. However, there is in fact a great deal of possibility when it comes to using this kind [...]

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The Answering Service Chronicles: Tales from the Night Shift

On August 22, 2012 · Leave a Comment

People have always said that I’m a real tool.  So, it’s no surprise that I’m constantly tooling around on the internet.  My passion is reading blogs, not the spammy crap that companies put out there, but real honest to goodness blogs where real people are telling their feelings or opinions.  So, one day I stumble [...]

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Automated Telephone Answering

On May 11, 2012 · Leave a Comment

Automated systems are increasingly taking over many activities previously performed by humans. Although these systems are often a source of frustration, users are favoring these changes when it makes them feel empowered. Updated technology has gone a long way in making much-needed improvements. Realizing this, more and more call centers are opting for automated services; [...]

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friendly phone manners

Answering Telephone Calls Properly

On May 4, 2012 · Leave a Comment

Answering the phone maybe a trivial affair to some, but this is not the case in the corporate world. Answering calls in a timely manner, by a professional receptionist, is key to keeping up the reputation of your business. Although something of a cliché, the customer is king and a king really should be treated [...]

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Telephone Answering Services Help Businesses

On May 2, 2012 · Leave a Comment

Telephone answering services often help businesses expand . They also help businesses become more profitable by running more efficiently. It seems as if more and more businesses are shutting down every day. The economy, the tight business competition, the increasing taxes, and the high overheads make running a successful business very difficult these [...]

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Usage of IVR Systems in Call Centers

On April 10, 2012 · Leave a Comment

A call center usually has several departments, and employees of each department are trained to handle specific tasks. An agent working in a customer service department, may not be good at solving technical issues and an associate working in a technical support department may not be able to answer a billing query. Therefore, [...]

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