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"Call center services are not the same from one call center to the next. If you want to be completely satisfied with your call center, make sure they use the latest technology and hire the best call center operators to answer your telephone calls."
Instant Answering Service provides a wide variety of call center services to companies across North America. We provide both inbound and outbound service; our call center can be utilized as a central office for the purpose managing large volumes of telephone calls. We provide a variety of internet-based services as well – including email management, live chat support, and other web applications.
We provide an extensive menu of call center services to benefit your business, including:
- Inbound Call Center: We provide a team of professionals to handle all of your incoming telephone calls. We work to boost your customer service by guaranteeing to answer each of your business calls with professionalism.
- Help Desk Applications: Our agents work as an accommodating resource to assist your customers. We are able to handle all needs of a help desk 24/7, allowing you to meet the needs of all callers.
- Feedback Hotline: Instant Answering Service can help you fully engage your customers and employees by providing a central feedback interface to help grow your enterprise.
- Consumer Recall Hotline: Our call center can provide a custom service to provide for your consumer recall. We can perform outbound telemarketing to inform consumers of a recall, setup a recall hotline, and more.
- Financial Call Center Services: Our financial call center can serve your bank or other institution. We serve the needs of both consumer and commercial banks, financial advisors, debt relief companies, brokerage firms, and more.
Instant Answering Service provides a wide variety of registration and reservation services, which include:
- Event Registration: With our professional staff, we ensure that registration for your next even will operate smoothly. Our RSVP service will manage your event registration, allowing you to save time and money while maintaining an accurate count of attendees.
- Class & Seminar Registration: Trust all of your class and seminar registration needs to the capable staff at Instant Answering Service. We can organize and support registration by phone for upcoming classes and seminars.
- Restaurant Reservation Service: Live operator answering service and call center services for restaurants including reservation scheduling, party booking, and employee hotlines.
- Conference Registration: Live operators are waiting on the line to assist with your conference registration needs. We ensure you never overbook and give each caller the personal, attentive service that he or she expects.
Telemarketing & Order Taking
- Order Taking: We offer professional order taking services, working with callers to take orders from infomercials, catalogues, donations, television ads, and so much more.
- Inbound Telemarketing: Our live agents provide a high-effective inbound telemarketing service. Our professional telemarketing staff strives to provide friendly and efficient incoming services to callers interested in your products or services.
- Outbound Telemarketing: The outbound telemarketing operators at IAS will assist your company by generating new leads and working from your script and instructions. With outstanding service and the latest technology, our outbound sales team provides a cost-effective option with exceptional results.
- Opinion Research: We understand the importance of opinion research for political campaigns and organizations, which is why our team has developed an outbound survey service that will work hand-in-hand with your opinion research project. We specialize in creating the ideal solution to your research requirements.
Give Us a Call Today
There are so many ways that Instant Answering Service can make its call center services work for your company, contact us today to find out more.
Why Instant Answering?
There are many reasons why businesses choose Instant Answering Service as their contact center solution. → learn more