Instant Answering Service can set up a consumer recall hotline to streamline your product or consumer recall procedures. When we setup a recall hotline, we can help your customers identify their recalled products through outbound telemarketing or we can setup a recall hotline in our call center so our operators can take your consumer information and dispatch the information to you.

When you announce your recall notice, it is inevitable that your office will be flooded with phone calls of consumers looking for information about the recall. Also, if you are performing your product recall notice through outbound telemarketing, your office will be busy for days, weeks, or months contacting every customer who is involved in the recall and letting them know how to manage the recall. Either way, recall notices are very taxing on offices. By outsourcing your product recall notification needs, Instant Answering Service can save your office time and money.

When recall notices are announced, is it very critical that your company is prepared to manage the high volume of telephone calls. It is also critical that your consumers have access to updated information and recall procedures. Because of how hard recall notifications can be on offices, many companies struggle to comply with recall notification laws and procedures. It is simply not enough to post a notification on the company web site and hope the consumers happen on to the recall information. Companies are taking greater steps to comply with product recall notices to ensure that consumers know they have dangerous and potentially unsafe products in their home and what they can do about it. Instant Answering Service can help streamline your recall procedures by providing total call center outsource solutions for your consumer recall hotline.

Outsourcing your product recall hotlines to our call center is the best way to make sure your customers get important recall information. We can provide a toll free recall hotline number or we can answer your pre-existing phone number. When the need for the hotline number runs out, we can transfer the toll free number ownership to you to manage phone calls after the initial increase in telephone call volume. We are able to e-mail, fax, or input the information you request into a spreadsheet and send it to your office at specified times during the week to keep you most organized. We are also able to perform outbound telemarketing campaigns to a list of consumers involved in the product recall to make sure they have received the correct information. We can also perform direct mailing to your customers to inform them of the recall and the steps to be taken.

By using Instant Answering Service for your consumer product recall hotline, we will save you time by outsourcing your telephone calls to our call center. We will also save you money by freeing up time to concentrate on growing your business and not your important and time consuming product recall notifications.

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Consumer Recall Hotline | Restaurant Reservation Service | Feedback Hotline