Owning and operating a restaurant can be difficult. From small family owned restaurants to large corporate restaurants, the jobs and responsibilities are the same. Your food must be prepped, your restaurant must be clean, and your customers must be happy. With everything happening within the restaurant, it can sometimes be difficult to manage incoming phone calls. Customers often call restaurants at peak times inquiring about restaurant reservations, catering services, or availability of halls or rooms for private parties. Since you cannot be there all of the time to answer your restaurants, Instant Answering Service can. We offer restaurant reservation services, restaurant customer service hotlines, booking hotlines, and more.

Restaurant Reservation Services: Our live operators are able to book your restaurant reservations when you cannot. Our call center can act as an overflow reservation service, getting your calls when you are not available. We can also act as a dedicated restaurant reservation line. We can input information into an online reservation form or fax or email reservations to your restaurant as we book them.

Restaurant Catering Service Booking: In addition to making reservations for your restaurant, our call center can also schedule your catering jobs. Managing the catering side of owning a restaurant can be time consuming. We are able to fax or email your catering information to your customers upon request. We can inform your customers about the catering menu, take orders for your catering service, book your catering jobs, and process payments. We can integrate our catering booking software with your current software or we can provide a web application everyone in your restaurant can access.

Drive-Thru Restaurant Ordering Service: 24 hour Drive-Thru windows at restaurants are one of the hardest positions to keep staffed and managed correctly. Instant Answering Service can manage your drive-thru window from our call centers 24 hours a day at a fraction of the cost you are currently paying for a 24 hour drive-thru window employee. Through a VPN Tunnel, we are able to integrate your current drive-thru window system with our call center software. We can process orders for customers at restaurant drive-thru windows and send those orders directly back to the fast food restaurant. Our nationwide call center is large enough to manage even the largest drive-thru applications from small family owned restaurants to large nationwide fast food restaurant chains.

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Call Center Service Related Links:

Consumer Recall Hotline | Restaurant Reservation Service | Feedback Hotline | Financial Call Center Services