Instant Answering Service is more than an answering service. We are a fully functioning call center. People often ask us why we call ourselves an answering service, when in fact we are a call center. We started as an answering service and grew into a full fledged call center. But, we decided to keep our name because Instant Answering Service is synonymous with excellence. A call center is a location where customer service and other types telephone calls are handled by an a group of operators. We couple the best operators in the business with state of the art computer automation.

Instant Answering Service has the ability to handle a rather large volume of calls at any time. We have the ability to handle calls from multiple locations. We can screen calls, handle them, and act appropriately on them. Our services are utilized by many to handle order processing, catalog companies, inbound and outbound telemarketing companies. We can provide help desks, both in a technical and non-technical basis. We can answer the telephones for a small, one man office as well as a Fortune 500 company.

Instant Answering Service handles two types of call center services. We handle both outbound and inbound call center services. An inbound call center handles inbound calls that are made by callers trying to obtain information, report a problem, or request help. The other type of call center services are outbound call center. An outbound call center handles outbound calls. Here, the operators place calls to sell goods, services, set appointments, provide surveys. Each service is specialized and needs to stand alone. Instant Answering Service manages both an inbound and outbound telephone activities. And, for our outbound and inbound activities, our telephone operators become your telephone operators. Our staff will be trained on your product lines to up sell and cross sell your products.

With Instant Answering Service you will find a dramatic improvement in your customer service. You will see satisfaction as well as increased sales. Instant Answering Service offers a variety of sales and customer support services. We utilize live chat services, email, and VOIP technology. We use every tool in our arsenal, but none more important than our staff. Instant Answering Service will continue to grow with technology as well as with our staff. We value input from our operators and our customers.

We do it all from dealer locate to live chat; from event registration to order entry; from answering service to telemarketing; from scheduling to catalog orders. We handle the difficult to handle call center applications as well as the simple message taking account. Instant Answering Service is the complete call center designed with you in mind.

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