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Instant Answering Service Integrates New iPhone with Call Center Software
June 6, 2008 - Instant Answering Service begins to work in integrating the features of the new iPhone with their call center software to expand on message delivery options for customers.
Instant Answering Service Develops PDA Integration - Call Center Stays on Top of iPhone and PDA Technology
May 18, 2008 - Instant Answering Service is beginning to develop software that will work in tandem with our existing call center software and integrate more cleanly with smart phones, PDA's, the iPhone from Apple©, and other similiar mobile phones and handheld devices.
Instant Answering Service Goes Green - Nationwide Call Center Committed to Helping the Environment
May 15, 2008 - Instant Answering Service is upgrading its virtual office equipment and service based on an anticipated rise in businesses utilizing virtual office services. We feel that rising fuel costs will force more companies to have their employees work from home rather than increase their pay to accommodate for the steady climb in gasoline prices.
Instant Answering Service Selects Vonage for its Nationwide Call Center
May 14, 2008 - After testing and studying many VoIP providers to utilize in its call center, Instant Answering Service has chosen Vonage as their VoIP provider. T. Andrews of Instant Answering Service has announced that his company has chosen Vonage to be their primary VoIP provider.
Fast Food Chains And Restaurants Diverting Calls To Call Centers
May 2, 2008 - Large restaurant corporations and fast food chains are beginning to see their shortcomings in customer service. To tackle this problem, many restaurants are looking to outsourcing their phone calls to call centers to manage orders and divert the food orders to the correct location of the restaurant chain closest to the caller.
Virtual Office Call Centers - A Great Tool For Small Business
April 7, 2008 - Small businesses are always looking for the edge they need to stay alive. With the growing cost of fuel and the steady economic decline, virtual office call centers are becoming an indispensable tool for small businesses. With a virtual office service, businesses can release employees without losing any customers due to poor customers. And, with the advent of new call center technology, virtual office call center operators are able to do everything an in house assistant can do but at an offsite location.
Can An Answering Service Help Your Business Go Green?
March 4, 2008 - Everyone is talking about going green, saving fuel, cutting costs, and more. This trend is moving toward a necessity. In order to help businesses save employee commutes to work, Instant Answering Service is able to offer a "green" alternative by providing a central virtual location for your office to work. Employees can work from home while our answering service is the new force behind the growth of the small business.
Businesses Cut Automation In Favor of Live Operator Answering Service
February 10, 2008 - In an effort to enhance customer service, businesses are reverting to a more traditional way of doing business - by using live operators instead of front end automation. Many companies are doing self audits and asking their customer base what can be done to serve them better and the answer has been an overwhelming "answer your phone calls with a live voice". Companies that use live, well versed operators consistently rate higher among consumers than those that use automated services.
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