Our operators are well trained and our call center technology is unmatched. These two factors allow Instant Answering Service to provide excellent call center service to our clients. We have the ability to handle large volumes of calls at any time. We can handle communications arriving from multiple locations, screening calls and then acting appropriately according to your instruction.

Our services are utilized by many to handle order processing, catalog companies, inbound and outbound telemarketing companies. We can provide help desks, both in a technical and non-technical basis. We can answer the telephones for a small, one-man office as well as a Fortune 500 company.

Instant Answering Service handles two types of call center services. We handle both outbound and inbound call center services. An inbound call center handles inbound calls that are made by callers trying to obtain information, report a problem, or request help. The other type of call center services are performed in an outbound call center. Here, the operators place calls to sell goods, services, set appointments, provide surveys.

Excellence in Call Center Solutions

When using Instant Answering Service, you will enjoy a dramatic improvement in your customer service. You will see increased sales and customer satisfaction. IAS offers a variety of sales and customer support services. We utilize live chat services, email, and VOIP technology. We use every tool in our arsenal, but none more important than our staff. Instant Answering Service will continue to grow with technology as well as with our staff. We value input from our operators and our customers.

We do it all from dealer locate to live chat; from event registration to order entry; from answering service to telemarketing; from scheduling to catalog orders. We handle the difficult to handle call center applications as well as the simple message taking account. Instant Answering Service is the complete call center designed with you in mind.

Local Call Center Service Availability

We offer nationwide call center availability, backed by our numerous local call centers in various parts of the country.

West

Southwest

Midwest

Northeast

Southeast